Shipping & Returns

Shipping Policy

All orders over $150 include free shipping to any Canadian Address. All International orders will be charged at cost using Canada Post International Priority rates. Domestic orders under $150, shipping costs will apply.

Return & Refund Policy

EXCHANGE AND CREDIT NOTE POLICY
Didn’t fit? Didn’t like it? Wasn’t what you were expecting? No problem.
We will honour a full credit, or exchange for the amount you paid

(unfortunately no refund).

Please ensure

  • The items/s have not been washed or worn.

  • The item/s have their original attached tags. If tampering is detected, we reserve the right to not accept back the said item/s being returned.

  • The return package is marked for return within 10 days of purchase. (proof may be required)

Note: SALE ITEMS, ACCESSORIES, AND GIFT CARDS ARE FINAL SALE.

Items being exchanged, can be exchanged either in store at our Toronto Beach location or the item/s can be sent back by mail or other shipping method within 10 days of purchase. However, you (the customer) will be responsible for the cost of shipping items back for store credit or exchange.

 

If it is a straight exchange, we will cover the cost of shipping it back to you when we receive the return item in hand under the conditions listed above.

Note: Items are checked thoroughly for damages and defects before sending. If you have a damaged items, please notify us within 48 hours of receiving your package. We will make accommodations to either replace the product or offer you a discount for the damage. If that will not suffice, we will return it for a full refund.
If you wish to discuss your return email QueenandLeuty@gmail.com with your phone number and we will contact you. Alternatively message us on Instagram or Facebook.


Steps to return, exchange or receive a credit:

  • Kindly comply with the above list of return requests

  • Email us at QueenandLeuty@gmail.com to explain why you want to return the item/s

  • We will then give you a return number to clearly mark on the box. Please make sure the packaging has no other labels from previous shipments on it.

  • Pack up the product/s and send back to:
    2207 Queen Street East, Toronto, M4E 1E8
    In a secure package with a clear return address. (You will be responsible for these shipping costs)
    4) We will be in touch to refund, credit or exchange details promptly.
    We thank you for your purchase!